The Handy platform is made to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers and pros alike.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time.
Booking Cancellation Outline
Same day cancellation fee
If cancellation or reschedule occurs within 24 hours prior service (but more than 2 hours prior), this will result in a $70 fee
Short notice cancellation fee
If cancellation is less than 2 hrs prior to service, this will result in no refund
Missed appointment fee
If a handyman arrives for a scheduled service, but they are unable to gain entry or get started for any reason, this will result in no refund.