Cancellation Policy

The Handy platform is made to be flexible, but we have some rules.

Our policies are designed to promote a reliable, consistent experience for customers and pros alike.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time.

 

Booking Cancellation Outline

Same day cancellation fee

If cancellation or reschedule occurs within 24 hours prior service (but more than 2 hours prior), this will result in a $70 fee

 

Short notice cancellation fee 

If cancellation is less than 2 hrs prior to  service, this will result in no refund

Missed appointment fee

If a handyman arrives for a scheduled service, but they are unable to gain entry or get started for any reason, this will result in no refund.
 

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Hours of Operation
Monday-Friday 9:00am-6:00pm
Sunday 9:00am-5:00pm
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